Returns & Shipping

Please read carefully before placing an order. 

***Important: Once we ship your package out, we are no longer responsible for your package. It is under the care of the post office and is out of our control. We do not issue any refunds for misdelivered, stolen packages. This is why we provide you the tracking numbers. Please contact your local post office if you don't receive your package even though it shows as delivered (look up by using your zip code) The post office may have made a mistake while delivering the package. You can also file a claim for missing packages on USPS's website https://www.usps.com/help/missing-mail.htm Please only agree to this term before you make any purchase.  

Sora Street Boutique will not be responsible for packages delayed by the carriers.

Please make sure your address is correct before placing order we will not be responsible for incorrect and missing addresses.

Return Information 

Yep! Returns happen. It is okay! We want you to love your purchase!! If you aren’t satisfied with your purchase for any reason, please glance over the instructions for returns (no exchanges)
1. Please send an e-mail to sorastreetboutique@gmail.com and tell us the reason.
2. Items can be returned within 20 days of purchaseAfter 20 days, we unfortunately do not offer refunds under any circumstances. 
3. Returned items must be unworn and unwashed. If the item appears to have been worn or if the tags have been removed, it will not be eligible for returns.
4. The customer is responsible for return shipping cost.
5. We check our products very carefully before we ship them out, but if you receive a defective item, please email us with pictures of the product within 20 days after purchase. After 20 days, we wont be able to help you. Please check products carefully once it arrived. 
6. Any orders purchased with store credit/ gift card is not eligible for return.
7. Items from Final Sale Collection are not eligible for return.
8. Shipping fees will not be refunded.

Shipping Information 

1. USA
We charge a flat rate of $5.99 for shipping anywhere in the U.S (4-6 business days) Shipping is free for all order over $150 (3-5 business days)
2. CANADA
$15.99 Flat Rate Standard Shipping for orders up to $50 (2-4 weeks)
$20.99 Flat Rate Standard Shipping for orders $50 -$150 (2-4 weeks)
$25.99 Flat Rate Standard Shipping for orders over $150 (2-4 weeks)

 

3. AUSTRALIA 
$25.99 Flat Rate Standard Shipping for orders up to $150 (2-5 weeks)
$29.99 Flat Rate Standard Shipping for orders over $150 (2-5 weeks)
USPS is temporarily suspending all shipment to Australia until further notice.
 
4. EUROPE
$25.99 Flat Rate Standard Shipping for orders  up to $150 (2-5 weeks)
$35.99 Flat Rate Standard Shipping for orders over $150 (2-5weeks)
***As of July 1st, 2021. Europe orders are subject to pay VAT fee upon delivery.  We are not aware of how much each country's VAT and import fees will cost. We are not responsible for any amount charged for it.***
5. NEW ZEALAND
$25.99 Flat Rate Standard Shipping for orders up to $150 (2-4 weeks)
$35.99 Flat Rate Standard Shipping for orders over $150 (2-4 weeks)
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***International customers are responsible for any additional customs fees that incur with your country's policies. We are not aware of how much each country's import fees will cost. We are not responsible for any amount charged for the customs or import fees. 
***All International sales are final.
Sora Street Boutique will not be responsible for lost or packages delayed by the carriers.

Washing Instructions 

Wash the baby clothes separately to prevent dirt from other clothes from settling on the baby's clothes 

We highly recommend all clothing items to be hand washed or washed on delicate cycle with mild detergent

Some items such as knitted-wear should be laid flat to dry